Tips & Tricks: Eliminating Manual Diagnostics
Many organizations exhaust valuable technician time with manual hardware troubleshooting practices. A network boot solution that tests hardware components is much more effective. These results can significantly reduce testing times by identifying faulty components that can be replaced.
The testing and equipment diagnostics process typically begins by physically positioning a device so the components can be accessed. Once the device has been positioned on a tech bench, then it can be evaluated. This is often done manually by powering on a device and testing each component individually. Technicians may have to wait for specific sounds and alerts or other indications that may point out bad parts or devices. This can become very time consuming as parts are replaced and troubleshooting steps are repeated.
It is best to use a software solution that will run diagnostics tests on all components. The results can be used to diagnose the machine and make an informed decision about replacing parts or removing them.
This is very valuable for 3rd party certifications such as R2, as these testing results need to be reported for audits and compliance. It is best to keep the results of the diagnostics for clear reporting. This can also add value for resale purposes.
A network boot solution that tests hardware components is an effective way to create efficiencies and limit the touches throughout the process. By connecting the device and testing it, the technician will know exactly what needs to be done. These details should follow the machine through the entire process and inform the buyer that they are purchasing a tested device.
Be sure to use a software solution that tests all components and clearly identifies bad or failing parts. Using a solution that allows you to run multiple tests and can provide verification of all tests passed is ideal.
From the moment a machine is powered on it can begin an efficient process. When setting up correctly, these systems typically require minimal maintenance and technical attention. As technology changes, these tests will have to be regularly updated and evaluated. Eliminating manual diagnostics and troubleshooting practices is the second tip for creating an efficient process.